Monday – Friday 9:00am – 5:00pm

Maternity Cover – 18-month Fixed Term Contract

Blackburn, Lancashire

Careium UK are one of Europe’s largest telecare organisations, providing products and services to over 250,000 private and corporate clients. 

We are here to help our clients maintain and enjoy a richer and more independent life.

We offer a completely digital telecom-system, making it possible for all of our vulnerable and elderly clients to feel safe in the comfort of their home, as well as in the outside world. With our excellent team of in-house Emergency Call Handlers, we maintain our own 24/7/365 Alarm Receiving Centre, along with our own Mobile Response Team.

About the role:

At Careium UK you don’t have to choose between purpose and progress. Here, your daily contribution will directly impact the lives of our clients & service users. You will have the opportunity to give back to the local and wider community while also investing in your own future and career development.

As we evolve our structure to better serve our clients, we are looking for a Customer Service advisor to join our growing team based in Blackburn, Lancashire.

What you will be responsible for:

• Answering inbound calls and Emails
• Dealing with enquiries, providing information on the service we deliver
• Support our clients with the onboarding process
• Technical queries
• Taking Payments
• Offboarding clients

You will strive to deliver the highest standard of customer service and promote a positive experience for our clients.

What would we like to see in your CV?

• Strive to meet KPIs
• Problem solving skills
• Show initiative and energy
• Provide support to team members
• Patience and understanding when dealing with customers
• Ability to work under pressure
• Good verbal, written, and presentation skills
• Excellent interpersonal and communication skills
• Proficient IT skills
• Accuracy when processing data
• Empathy

We Offer

In exchange for the very best Everyday Heroes, we offer the following:

• Annual leave that increases with length of service
• Sick pay that increases with length of service
• Company Maternity/Paternity Pay
• A Cash Health Care plan, offering discounts for Dental and Optical procedures and much more
• Life Assurance, worth 3 times the value of your annual salary
• Pension contributions of up to 6%
• A warm and welcoming, safe environment
• Full comprehensive training
• Free On-Site Parking
• Learning and Development Opportunities
• New Office Facilities

We’d love to hear from you if you have what it takes to be an Everyday Hero. If you would like to work in a business that saves lives and adds value to individual’s lives, then get in touch. Please click ‘Apply’ today to be considered as a Customer Service Advisor.

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