Location: Gloucestershire (Field-Based with Remote Flexibility)

Contract Type: Permanent | Full-Time (37.5 hours/week)

Salary: Competitive + Excellent Benefits Package

About Careium

Careium is a leading provider of Technology Enabled Care (TEC) in the UK, supporting over 250,000 individuals to live independently and safely through innovative digital solutions. Our services include personal alarms, fall detectors, GPS devices, and 24/7 monitoring—empowering people to live with confidence and dignity.

We are proud to be the everyday heroes our clients rely on, combining smart technology with genuine care.

About the Role

We are looking for a passionate and experienced Service Delivery Lead to oversee and enhance the delivery of TEC services across Gloucestershire. This is a key leadership role responsible for ensuring operational excellence, customer satisfaction, and compliance with quality and safeguarding standards.

You’ll lead a local team, manage service performance, and play a vital role in the region’s digital transformation journey—supporting vulnerable individuals to live independently through innovative care technology.

Key Responsibilities

• Service Leadership: Oversee day-to-day TEC service operations, ensuring high-quality delivery aligned with TSA Quality Standards and Careium’s values.
• Performance Management: Meet or exceed KPIs including installation turnaround, call handling, and customer satisfaction.
• Team Development: Lead, support, and motivate a high-performing local team with a focus on engagement, retention, and continuous improvement.
• Digital Transformation: Drive successful implementation of digital telecare upgrades and service enhancements in line with the digital switchover.
• Safeguarding & Compliance: Ensure 100% compliance with safeguarding, data protection, and health & safety standards.
• Stakeholder Engagement: Build strong relationships with local authorities, NHS bodies, housing associations, and community partners.
• Revenue Growth: Identify opportunities to grow revenue, including the development of self-funder options and strategic partnerships.
• Incident Management: Respond effectively to service disruptions, safeguarding alerts, and technical issues with professionalism and care.

What You’ll Need to Succeed

 Essential Skills & Experience

• In-depth knowledge of TEC systems and devices (e.g. alarms, sensors, fall detectors, IP-based systems).
• Strong understanding of how TEC supports health, social care, and housing outcomes.
• Experience managing service delivery operations in a regulated environment.
• Familiarity with safeguarding principles, the Care Act 2014, and TSA Quality Standards.
• Proficiency with CRM systems, monitoring platforms, and digital reporting tools.
• Knowledge of the local care commissioning landscape and community networks in Gloucestershire.
• Excellent leadership, communication, and problem-solving skills.

Desirable Attributes

• Experience in managing digital transformation projects.
• Ability to build business cases and contribute to regional strategy.
• Passion for innovation, inclusion, and person-centred care.

What We Offer

• Competitive Salary & Benefits – Including enhanced sick pay, generous parental leave, and a healthcare cash plan.
• Career Development – Clear progression pathways and access to professional development.
• Annual Leave – Increasing entitlement with length of service.
• Life Assurance – Coverage at 3x your annual salary.
• Pension Scheme – Employer contributions up to 6%.
• Supportive Culture – A values-driven environment focused on service excellence, collaboration, and innovation.

Make a Real Difference

This is more than a management role—it’s a chance to lead meaningful change in people’s lives. If you’re passionate about delivering outstanding care through technology and want to be part of a forward-thinking team, we’d love to hear from you.

Apply now and become an Everyday Hero at Careium.

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