Industry: Telecare

Location: Remote (UK)

Contract Type: Full-time/Permanent

Support technology that empowers independence.

Careium is one of the UK’s leading telecare organisations, supporting over 250,000 users with smart technology that enables safer, more independent living. Our mission is to be everyday heroes, using innovative digital solutions to help vulnerable individuals live life on their terms. With a strong heritage and a commitment to quality, we provide fully integrated managed services across the UK and Europe.

Careium is seeking a skilled and motivated Product Support Engineer to join our Technical team. If you have experience in Telecare or IP-based systems and want to make a meaningful impact in people’s lives, this is your opportunity to be part of a purpose-driven organisation.

What You’ll Be Doing

You’ll be a key technical contact for device support, troubleshooting, and system updates. Your day-to-day will include:

Primary Responsibilities:

• Supporting IP/Telecare devices for Careium teams and customers
• Managing and resolving Zendesk support cases
• Collaborating with Product and Development teams on updates
• Diagnosing and correcting configuration issues related to monitoring platforms
• Occasional onsite visits across the UK

Secondary Responsibilities:

• Handling fault reports via phone and email
• Programming telecare units for stock and customers
• Supporting engineers and subcontractors
• Delivering training to installation teams and customers

What We’re Looking For

Essential Experience & Qualifications:

• Proven background in the Telecare/TEC industry
• Education to GCSE Grade A–C/NVQ Level 2/3 or ONC in a relevant field
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication abilities
• Solid understanding of Windows and telecoms processes

Desirable Skills:

• Experience with IP/Telecoms and monitoring platforms (UMO, PNC, Jontek)
• Knowledge of IP networking, routers, switches, and telecare protocols
• Formal IP/Telecoms qualification

Personal Attributes:

• Organised, proactive, and self-motivated
• Able to work independently and collaboratively
• Willing to support various business functions
• Attention to detail and a flexible approach to work

Ideally you will have.

• Experienced in technical support within the Telecare or IP systems space
• Passionate about using technology to improve lives
• Looking for a remote role with occasional travel
• Ready to grow in a supportive and impactful environment