Location: Blackburn (office-based)
Hours: Full-time or part-time available, rota-based covering core, evening and weekend hours
Salary: Competitive base + commission 

Make every conversation count. Help people live safely and independently at home. 

Are you passionate about making a real difference in people’s lives? Join Careium UK, a leading provider of technology-enabled care, supporting over half a million individuals across Europe to live safer, more independent lives. With a strong presence in the UK and a legacy of innovation, Careium delivers smart telecare solutions, from personal alarms and fall detectors to GPS trackers and home sensors, all monitored by our expert 24/7 response centres. 

We’re growing our Private Pay (B2C) service line and building a dedicated team to support individuals and families who are actively seeking independent living solutions. As part of this exciting expansion, we’re looking for empathetic, confident professionals to join us and help shape the future of our direct-to-consumer services. 

What You’ll Be Doing 

Customer Conversations & Guidance 

• Respond to inbound calls, web enquiries, and follow-up leads 

• Understand customer needs through active listening and thoughtful questions 

• Recommend the most suitable service package based on individual needs 

• Support customers through sign-up and onboarding with clarity and care 

Customer Experience 

• Provide reassurance and clear guidance to customers and their families 

• Deliver exceptional service with sensitivity, especially to elderly or vulnerable individuals 

• Ensure customers fully understand pricing, features, and next steps 

Compliance & Accuracy 

• Set up accounts and Direct Debit payments with precision 

• Ensure all interactions meet data protection and payment regulations 

• Keep accurate records in our CRM system 

Retention & Quality 

• Promote quality sign-ups that stay active beyond onboarding 
• Support retention activities like care-check calls and proactive follow-ups 

What You’ll Bring 

Essential 

• Experience in customer engagement 

• Strong communication and influencing skills 

• Confidence in guiding customers through decisions while maintaining trust 

• Empathy and professionalism when speaking with vulnerable people 

• Flexibility to work shifts including evenings and weekends 

Desirable 

• Background in healthcare, alarm monitoring, insurance, telecoms or financial sector 

• Familiarity with Direct Debit or subscription-based services 

• Experience supporting elderly or vulnerable customers (training provided) 

What You’ll Receive 

• Competitive salary with uncapped commission 

• Shift premiums for evenings and weekends 

• Full training in product, customer support, compliance and safeguarding 

• Career progression as our B2C team grows 

• A meaningful role — every conversation helps someone live safely and independently 

Working Pattern 

• Standard office hours 

• Evening shifts (up to 11pm) 

• Weekend rotation (core hours) 

Ready to make a real difference with every conversation? 

Join Careium UK as a Customer Engagement Advisor, and help shape the future of independent living.