Location: Blackburn, Lancashire

Salary: £40,000 - £42,000 

Contract: Full-time

“Lead the team that turns conversations into customer”.

Join us in shaping the future of customer acquisition, sales strategy, and growth leadership. At Careium, we’re on a mission to empower independence and improve lives through innovative solutions. As our Customer Acquisition Manager, you’ll play a pivotal role in connecting customers with services that matter — and lead a team committed to conversion excellence, customer experience, and sales performance.

Why You’ll Love Working Here

• Purpose with Impact: Every conversion helps someone live more independently and safely.
• Career Growth: Opportunities for leadership development, coaching, and progression.
• Inclusive Culture: Work in a supportive environment where your ideas make a real difference.
• Competitive Rewards: Attractive salary, performance incentives, and premiums for unsociable hours.

Key Responsibilities

• Sales Leadership: Deliver a private-pay acquisition strategy aligned with business growth targets.
• Team Management: Coach and inspire a high-performing sales and telesales team.
• Conversion Optimization: Manage the full acquisition funnel , enquiry, qualification, conversion, onboarding across digital marketing channels, partnerships, and inbound enquiries.
• Cross-Functional Collaboration: Work closely with Marketing, Customer Services, and Field Operations to optimise the customer journey.
• Data-Driven Decisions: Track KPIs, build dashboards, and use analytics to improve performance.
• Compliance: Ensure processes meet consumer law, GDPR, and industry standards.

What We’re Looking For

Essential:

• Experience in sales, tele sales, or customer acquisition within a target-driven environment.
• Strong closing skills with a consultative sales approach.
• Excellent communication and influencing skills, able to build trust quickly.
• Empathy and professionalism when supporting vulnerable or elderly customers.
• High attention to detail when handling personal and financial data.
• Flexibility to work evenings and weekends on a rota basis.

Desirable:

• Experience in healthcare, care services, or subscription-based business models.
• Knowledge of Direct Debit processes.
• Familiarity with CRM systems and contact centre operations.

What we offer:

• Competitive Salary & Benefits: Attractive salary package with generous benefits.
• Career Development: Clear pathways for professional growth and development.
• Annual Leave: Increasing entitlement with length of service.
• Enhanced Sick Pay: Supportive sick pay policies based on tenure.
• Parental Leave: Generous maternity and paternity leave.
• Healthcare Plan: Access to a cash health plan with discounts on dental, optical, and other services.
• Life Assurance: Life insurance coverage at three times your annual salary.
• Pension Scheme: Employer contributions up to 6%.

"If you’re passionate about making a difference and have the expertise to help us achieve our goals, we’d love to hear from you. Apply now and become an Everyday Hero at Careium UK!"

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