Field-based (Staffordshire)

4 on / 4 off rota inc Nights & Bank Holidays

Full training provided

Starting hourly rate £13.67

About Careium

At Careium, our motivating force is a genuine care for our users. We help people live a richer, more independent life by combining smart technology with compassionate human support. Guided by our values – Show Care, Act Smart and Be Heroes – we provide peace of mind to individuals, families and communities every day of the year.

The Role

As a Telecare Field Response Officer/Technician, you will play a vital role in delivering emergency response and telecare support to customers in their own homes and supported housing. You will respond to alerts, assess situations, provide reassurance and practical support, and ensure our technology and services work seamlessly when they are needed most.

This is a field-based, lone-working role operating on a 4 days on / 4 days off rota, including nights and bank holidays, as part of a 24/7 service that runs 365 days a year.

What You Will Be Doing

• Responding promptly to emergency telecare alerts and attending service users’ homes.
• Providing calm, empathetic reassurance and support in emergency and non-emergency situations.
• Assessing situations and taking appropriate action in line with procedures and training.
• Assisting service users using approved equipment following training and risk assessment.
• Installing, testing, maintaining and collecting telecare equipment.
• Accurately updating service user records and documentation using our systems.
• Working safely and independently while remaining connected to the wider Careium team.

What We Are Looking For

• A caring and calm approach, with the ability to communicate effectively with a wide range of people.
• Confidence working independently in a lone-working, field-based role.
• Willingness to work a rolling rota including nights, weekends and bank holidays.
• Full UK driving licence and access to a vehicle (essential for travel between service users).
• Basic IT skills and attention to detail when recording information.
• Willingness to undergo an Enhanced DBS check.

 Experience That Would Be an Advantage

• Experience in telecare, emergency response, health, housing or social care.
• Experience supporting vulnerable adults.
• Knowledge of safeguarding and lone-working practices.

What We Offer

At Careium, you will be supported to succeed. We provide full training, ongoing development, and the opportunity to be part of a team that genuinely makes a difference. Every day, our colleagues are everyday heroes, using smart solutions and caring hearts to support people when it matters most.

Equality, Safeguarding & Compliance

Careium is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. Reasonable adjustments will be made in line with the Equality Act 2010.

This role is subject to an Enhanced DBS check due to working with vulnerable adults. Right to Work documentation must be provided on day one of employment.