Salary: £13.45 per hour

Blackburn, Lancashire

Salary: Competitive

37.5 hours per week

Monday – Friday (9:00am – 5:00pm)

Who are We:

Careium UK are one of Europe’s largest telecare organisations, providing products and services to over 250,000 private and corporate clients. We are here to help our clients maintain and enjoy a richer and more independent life.

We offer a completely digital telecom system, enabling vulnerable and elderly clients to feel safe both at home and when out in the community. With our dedicated team of in-house Emergency Call Handlers, we operate a 24/7/365 Alarm Receiving Centre alongside our Mobile Response Team.

About the role:

Do you have a genuine passion for helping people and want to make a real difference every day? At Careium UK, you’ll have the opportunity to do just that.

We are looking for a Customer Service Advisor to join our supportive and collaborative Customer Service Team to cover a period of Maternity.  Reporting to the Customer Service Manager, you will be the first point of contact for our clients, delivering a high-quality service that reflects our values of care, innovation, and reliability.

This is a rewarding opportunity where your work will directly impact customers’ lives, ensuring they feel supported, informed, and valued at every interaction.

What will you do:

Customer Enquiries: Answer inbound calls and emails, providing clear, accurate, and helpful information about our services.

Client Support: Assist customers through onboarding and offboarding processes with professionalism and empathy.

Technical Queries: Handle basic technical queries relating to products and services, escalating where necessary.

Payments Processing: Support customers with payment queries and transactions, ensuring accuracy at all times.

Service Excellence: Deliver consistently high levels of customer service, promoting a positive and reassuring experience for all clients.

What we would like to see in your CV:

Customer Service Experience: Previous experience in a customer-focused role is desirable.

Performance Driven: Ability to meet or exceed KPIs while maintaining service quality.

Problem-Solving Skills: Confident in resolving issues and finding practical solutions.

Teamwork: Supportive team player who contributes positively to team success.

Resilience: Ability to work under pressure in a fast-paced environment.

Communication Skills: Excellent verbal and written communication, with strong interpersonal skills.

IT Proficiency: Confident using systems and handling data with accuracy.

Attention to Detail: High level of accuracy when processing information.

Empathy & Patience: A caring approach when dealing with customers, particularly those who may be vulnerable.

We Offer:

Enhanced Annual Leave: Holiday entitlement increases with length of service.

Progressive Sick Pay: Company sick pay aligned to length of service.

Family-Friendly Policies: Company maternity and paternity pay.

Health Cash Plan: Access to a scheme offering support towards dental, optical and other health costs.

Life Assurance: Cover worth 3x your annual salary.

Pension Contributions: Employer contributions of up to 6%.

Training & Development: Full training provided alongside ongoing learning opportunities.

Work Environment: A warm, supportive, and inclusive workplace with modern facilities and free on-site parking.

We’d love to hear from you if you have what it takes to be an Everyday Hero. If you would like to work in a business that makes a genuine difference to people’s lives, then get in touch.

All successful applicants must provide valid Right to Work documentation on Day 1 in accordance with UK legal requirements.

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