Salary: £28,000 – £32,000

Remote or Hybrid (Blackburn)

Department: Technical

Reports to: Technical Director

Who are We:

Careium UK are one of Europe’s largest telecare organisations, providing products and services to over 250,000 private and corporate clients. We are here to help our clients maintain and enjoy a richer and more independent life.

We offer a completely digital telecom system, enabling vulnerable and elderly clients to feel safe both at home and when out in the community. With our dedicated team of in-house Emergency Call Handlers, we operate a 24/7/365 Alarm Receiving Centre alongside our Mobile Response Team

About the role:

Are you a technically curious problem-solver who thrives on improving products that make a real difference?

We’re looking for a Product Test & Support Solutions Engineer to play a vital role in ensuring the reliability, performance and ongoing support of telecare and Technology Enabled Care (TEC) solutions used to support vulnerable people.

This is a dynamic, hands-on role combining product testing, technical troubleshooting, and stakeholder collaboration, where your work directly contributes to delivering safe, dependable services to customers and end users.

What will you do:

• Product Testing & Validation: Design and execute test plans, UAT regimes and validation processes for new and existing products.
• Technical Support & Troubleshooting: Support device connectivity and telecare system issues for internal teams, customers and third parties.
• Incident Management: Manage and resolve technical incidents and escalations using case management systems.
• System Diagnostics: Diagnose issues across monitoring platforms, signalling paths, and system configurations.
• Product Rollouts: Support product launches, pilots, and continuous service improvements.
• Cross-Functional Collaboration: Work closely with Product, Development, IT and external partners to ensure seamless service delivery.
• Documentation: Create and maintain technical documentation, test evidence and procedures.
• Training & Knowledge Sharing: Deliver training and provide technical knowledge to internal teams and clients where required.

What we would like to see in your CV:

• Relevant Experience: Background in telecare/TEC, technical support, or product testing/UAT.
• Problem-Solving Skills: Strong diagnostic and analytical capabilities.
• Testing Knowledge: Ability to design and follow structured test plans and validation processes.
• Communication Skills: Excellent stakeholder engagement and customer service mindset.
• Technical Capability: Understanding of IP networking, telecoms, or connectivity principles.
• Microsoft Office: Proficiency in Word, Excel and PowerPoint.
• Organisation: Ability to prioritise workload and work autonomously in a fast-paced environment.

Desirable:

• Specialist Knowledge: Experience with monitoring platforms (e.g. UMO, PNC, Jontek, EVO).
• Networking Knowledge: Understanding of routers, switches, and connectivity principles.
• Additional Skills: Exposure to telecare protocols or basic coding.

We Offer:

• Flexible Working: Remote or hybrid working options available.
• Meaningful Work: Opportunity to support vulnerable communities through innovative technology.
• Collaborative Culture: Work within a supportive and forward-thinking technical team.
• Development Opportunities: Ongoing learning and professional development.
• Impactful Role: A position where you influence product lifecycle and service delivery.

Our Commitment:

We are committed to fair, transparent and inclusive recruitment practices, in line with UK employment law and ACAS guidance. All applicants will be considered on merit, with reasonable adjustments available throughout the process.

Important Reminder:

All successful applicants must provide valid Right to Work documentation on Day 1 in accordance with UK legal requirements.